Help Center

Frequently asked questions

  • Who is Instapay?

    Instapay facilitates secure payment transactions through both over-the-counter and digital channels for collections and payouts. Please note Instapay is not liable for any unauthorized collection attempts where agents demand payments to personal accounts using Instapay's name.

  • Who are your Collection and Payout Partners?

    Collection Partners

    1. Over-the-Counter Channels
      • 7-eleven
      • Mlhuillier
      • RD Pawnshop
      • Cebuana Lhuillier
      • TrueMoney
    2. Online Channels
      • GCash
      • PayMaya
      • FastPay
      • ShopeePay

    Payout Partners

    1. Over-the-Counter Channels
      • Mlhuillier
      • RD Pawnshop
      • LBC
    2. Online Channels
      • GCash
      • PayMaya
      • Coins.ph
      • InstaPay Member Banks

    Important Notice: Only Instapay's accredited collection partners are authorized to collect payments for our Biller Partners. We strongly advise against responding to any unsolicited calls, messages, or emails directing payments to personal accounts. Instapay has no involvement in such activities.

  • Who is Instapay’s target market?

    Instapay provides nationwide payment solutions by connecting with billers across all industries requiring collection and disbursement services. To deliver these services, Instapay collaborates with an extensive network of merchant partners including banks, pawnshops, and other financial institutions.

  • What is the Instapay Mobile Application?

    The Instapay Mobile App offers users a virtual bank account powered by AUB HelloMoney, enabling convenient bill payments, money transfers, e-wallet top-ups, mobile load purchases, and other essential financial services.

For other questions/concerns feel free to contact our customer service.
Phone: +639171042773
Email: phinstapay@gmail.com

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